Having trouble connecting your Pulse to the Tibber app, or have you changed your router or Wi-Fi network name? You may need to reset your Pulse.

The reset steps depend on which Pulse model you have.

Resetting Pulse HAN/P1

1. Press and hold the reset button on your Pulse for more than 5 seconds.
2. The LED turns green, and your Pulse restarts when you release the button.
3. Wait until your Pulse is ready to be paired again.

Not responding? Disconnect the power supply (USB and/or meter connection) and reconnect it.

Resetting Pulse KM

1. Keep your Pulse KM connected to your electricity meter.
2. Find the small hole on the underside of your Pulse.
3. Use a pen or paperclip to press the reset button for at least 5 seconds.
4. The LED turns off first, then lights up white.
5. When the LED turns green, your Pulse is ready to be paired again.

Resetting Pulse IR

1. Remove one battery from your Pulse IR.
2. Put the battery back in and wait until the LED turns white.
3. Remove the battery again.
4. Repeat until you've inserted the battery 5 times in total.

After the fifth insertion, the LED stays white. Your Pulse IR is ready to be paired again.

Resetting Tibber Bridge

1. Unplug the Tibber Bridge from the power outlet.
2. Plug it back in.
3. Leave the Bridge plugged in for 5 seconds each time before unplugging it again.
4. Repeat until you've plugged in the Bridge 5 times in total.
5. On the fifth insertion, the LED turns purple and the Bridge restarts.

Once the LED turns green, the Bridge is ready to be paired again.

Resetting Pulse CT

The reset steps depend on how your Pulse CT is powered.

Battery-powered

1. Remove one battery.
2. Wait 5 seconds.
3. Put the battery back in and wait another 5 seconds.
4. Repeat this process 3 times.

USB-powered

1. Remove all batteries from your Pulse CT.
2. Unplug the USB cable and wait 5 seconds.
3. Plug it back in and wait another 5 seconds.
4. Repeat this process 3 times.

Once the LED stays on continuously, your Pulse CT has been reset and is ready to be paired again.

Reconnecting your device

After resetting, you'll need to reconnect your Pulse or Tibber Bridge to Tibber.

1. Open the Tibber app and go to Power-ups.
2. Select the device you want to connect.
3. Follow the instructions in the app to set up the connection again.

Reset didn't work?

Check that your device is receiving power and that you've followed the reset steps for the correct model.

Still having trouble? Contact Support and let us know which device you're using, what colour the LED is and which step you're getting stuck on.