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Tibber Pulse is offline

Tibber Support
Tibber Support
Updated

Is your Tibber Pulse showing as offline in the Tibber app? This means Pulse can no longer send consumption data to Tibber. The most common causes are Wi-Fi connection issues, insufficient power or an inactive data port on your electricity meter.

Check if Pulse is receiving power

Make sure Pulse is correctly connected to your electricity meter's P1 or HAN port.

If the LED isn't lighting up, Pulse may not be receiving power.

Check that:

  • Your electricity meter's data port is activated, if required.
  • Pulse is securely connected to the meter.
  • Your electricity meter supplies enough power to Pulse.

Some electricity meters don't provide enough power through their data port. In these cases, you may need to connect Pulse to an external power supply using a micro-USB cable.

Check your Wi-Fi connection

Tibber Pulse only supports 2.4 GHz Wi-Fi.

Check that:

  • Your Wi-Fi network is working.
  • The Wi-Fi signal is strong enough near your electricity meter.
  • Your router hasn't recently been replaced or reset.

Changed your router, Wi-Fi network or password? Reconnect Pulse to Wi-Fi through the Tibber app.

Restart Pulse

Restarting Pulse may help restore the connection.

  1. Disconnect Pulse from your electricity meter.
  2. Wait a few seconds.
  3. Reconnect Pulse to the meter.
  4. Wait a few minutes and check whether Pulse is back online in the Tibber app.

If you're using an external USB power supply, disconnect and reconnect that as well.

Pulse is still offline

If Pulse remains offline, check the colour and blinking pattern of its LED.

The LED can help you identify whether the issue is related to power, Wi-Fi or communication with Tibber's servers.

Follow the troubleshooting steps in Understanding Tibber Pulse LED lights.

I still need help

If Pulse is still offline after trying these steps, contact Support below or via the chat in the app.

Please include:

  • The colour or blinking pattern of the Pulse LED.
  • Whether you've recently changed your Wi-Fi network or router.
  • The brand and model of your electricity meter.

This helps us identify the issue more quickly.