Want to cancel or change an order from the Tibber Store? Contact Support as soon as possible. Whether we can help depends on how far your order has progressed.

Cancelling an order

If your order hasn't been processed yet, we may still be able to cancel it.

Contact Support below or via the chat in the app and provide your order number.

Once your order has been processed for shipping, cancellation may no longer be possible.

Changing an order

If your order hasn't shipped yet, we may be able to help you change:

• Your delivery address.
• The quantity of products ordered.
• The product model or version.

Changes aren't guaranteed, so contact us as soon as possible.

My order has already shipped

Once your order is on its way, we can no longer change or cancel it.

If you no longer want the product, you can request a return after delivery, according to the return policy that applies in your market.

For return conditions and instructions, select your market in the bottom-right corner of this page to visit your local Tibber Support Center.