How much you pay each month depends on your energy contract and payment model. You may pay for your actual energy consumption or make fixed monthly payments based on your estimated annual usage.
How is my monthly payment calculated?
Paying for actual consumption
If you pay for your actual consumption, your monthly invoice is based on:
- The energy you've used during the billing period.
- The applicable energy prices.
- Fixed fees, taxes and other applicable charges.
Your invoice amount may change each month depending on your consumption and energy prices.
Fixed monthly payments
If your contract uses fixed monthly payments, the amount is generally based on:
- Your estimated annual energy consumption.
- Your energy tariff and expected costs.
- Spreading your estimated costs across the year.
Your payments are later compared with your actual energy costs through a settlement.
Changing your monthly payment
If you make fixed monthly payments, you may be able to adjust the amount yourself.
Depending on your market and energy product, you can manage your monthly payment in the Tibber app or through a separate customer portal.
Keep in mind that lowering your monthly payment doesn't reduce your actual energy costs. If you pay less than you use, you may need to pay the difference later.
Why has my monthly payment changed?
Your monthly payment may be adjusted if:
- Your energy consumption is higher or lower than expected.
- Energy prices change.
- Your estimated annual costs are updated.
If your payment amount changes, you'll be informed about the adjustment.
Checking your energy costs
You can follow your electricity consumption and costs in the Tibber app under Analysis.
If you pay for your actual consumption, this can help you estimate your next invoice.
If you make fixed monthly payments, your payment amount may stay the same even when your actual energy costs change.
Payment options in your country
Available payment models, adjustment options and billing procedures vary by market and contract.
For the options and instructions that apply to you, select your market in the bottom-right corner of this page to visit your local Tibber Support Center.
Questions about your monthly payment?
If you're unsure whether your monthly payment matches your energy consumption, contact Support below or via the chat in the app. We'll be happy to help.