We're sorry for your loss. We understand there's a lot to take care of during this time, and we're here to help with the practical arrangements for the energy contract.
What happens to the energy contract?
When a contract holder passes away, the energy contract needs to be reviewed.
Depending on the situation, the contract can be:
- Ended if the property will no longer be occupied.
- Replaced with a new contract in the name of someone who will continue living at the property.
An existing energy contract can't be transferred directly to another person. The new contract holder will need to sign up for their own contract.
The procedures for ending the existing contract and responsibility for energy costs vary by market.
Ending the energy contract
If the property will be left empty or sold, contact Support below or via the chat in the app.
Let us know that the contract holder has passed away and when you'd like the energy contract to end.
We'll explain the next steps and let you know which documents are needed.
Continuing energy supply at the property
If you, a partner or a family member will continue living at the property, a new energy contract will need to be arranged.
Contact Support below or via the chat in the app. We'll help you arrange the transition and avoid an interruption to the energy supply.
Depending on your market, we may ask for:
- A copy of the death certificate or other official documentation.
- Contact details for the new contract holder.
- Additional documentation confirming who is authorised to manage the contract.
What happens next?
Once the contract has been ended or the necessary changes have been processed, you'll receive a confirmation.
We'll also check whether there are any outstanding payments or remaining credit and explain how these will be handled.
Documentation requirements, cancellation procedures and the handling of outstanding balances may differ by country. To find the information that applies to you, select your market in the bottom-right corner of this page to visit your local Tibber Support Center.
Need help?
Every situation is different. Contact Support below or via the chat in the app. We'll guide you through the next steps and help make the process as straightforward as possible.