Once your Tibber Store order has shipped, you'll receive a shipping confirmation with a tracking link. You can use this link to follow your delivery.
Where can I find my tracking link?
You'll receive an email with a tracking link once your order has been shipped.
Can't find the email? Check your spam or junk folder.
My order hasn't shipped yet
It may take some time for your order to be processed and prepared for shipping.
Once your order leaves the warehouse, you'll automatically receive a shipping confirmation.
My order is delayed
The estimated delivery date is an indication and may change due to delays with the shipping carrier.
Check your tracking link for the latest delivery status.
If your order is taking longer than expected, contact Support below or via the chat in the app.
My tracking link isn't working
Tracking information may not be available immediately after you receive your shipping confirmation.
If your tracking link still isn't working after 24 hours, contact Support below or via the chat in the app.
My order is marked as delivered, but I haven't received it
If your tracking information shows that your package has been delivered, but you can't find it:
- Check whether it was delivered to a neighbour.
- Check if it was left at a collection point or another designated delivery location.
- Review the delivery details provided by the shipping carrier.
Still can't find your package? Contact Support below or via the chat in the app. We'll help you investigate.