Delivery times for Tibber Store orders depend on the product and its availability. You'll find the estimated delivery time on the product page before completing your purchase.
How long does delivery take?
The estimated delivery time shown when placing your order is the best indication of when you can expect your product.
Delivery times may vary depending on whether the product is in stock or shipped directly from the manufacturer.
Once your order has shipped, you'll receive a shipping confirmation with a tracking link so you can follow your delivery.
Where will my order be delivered?
Your order will be delivered to the shipping address you provided at checkout.
Make sure your address is correct before completing your purchase.
Can I change my delivery address?
If your order hasn't shipped yet, contact Support below or via the chat in the app as soon as possible.
We may still be able to update your delivery address.
Once your order has shipped, changing the address is generally no longer possible.
My order is delayed
Sometimes deliveries take longer than expected, for example due to shipping carrier delays or product availability.
If your order is delayed:
- Check your tracking link for the latest delivery status.
- Look for any shipping updates sent by email.
- If your delivery is significantly delayed or the tracking information hasn't been updated for some time, contact Support below or via the chat in the app.
We'll help you check what's happening with your order.
My order arrived damaged or incomplete
If your package arrives damaged or something is missing, contact Support below or via the chat in the app as soon as possible.
Please include:
- Your order number.
- A description of the damage or missing items.
- Photos of the packaging and damaged product, if possible.
This helps us investigate and resolve the issue more quickly.
Delivery conditions in your country
Shipping times, delivery options and conditions may vary by market.
For the details that apply to your country, select your market in the bottom-right corner of this page to visit your local Tibber Support Center.