Having trouble logging in to the Tibber app? Here's how to recover your login details, regain access to your account or find a missing energy contract.

I can't log in

First, make sure you're using the email address or phone number associated with your Tibber account.

The available login methods depend on your market. You may be asked to enter a password, use a login link or verify your identity with a code.

I've forgotten my login details

If you've forgotten your password, use the Forgot password option on the login screen to reset it.

If your login method uses an email link or verification code, request a new one.

Not receiving the email? Check your spam or junk folder.

I'm not receiving a verification code

If your login method requires a verification code:

1. Check that you've entered the correct phone number or email address.
2. Wait a few minutes.
3. Request a new code and try again.

If the code still doesn't arrive, contact Support below or via the chat in the app.

I've changed my email address or phone number

If you can no longer access the email address or phone number associated with your Tibber account, contact Support below or via the chat in the app.

We'll help you regain access to your account.

My home or contract is missing

Logged in successfully but can't see your home, energy contract or connected devices?

You may have signed in to a different Tibber account.

1. Check which email address you used when signing up for Tibber.
2. Log out of the app.
3. Log in again using your original account details.

If you've created multiple accounts using different login methods, your contract and devices may be connected to another account.

Still having trouble?

Contact Support below or via the chat in the app.

Let us know which error message you're seeing and what you've already tried.

For login methods and account recovery instructions specific to your country, select your market in the bottom-right corner of this page to visit your local Tibber Support Center.