Signed up for Tibber but changed your mind? You may be able to cancel your sign-up before your energy contract starts, depending on the cancellation rules in your country.

How to cancel your sign-up

You can request a cancellation in two ways:

• Through the Tibber app: Go to You and follow the steps to cancel your sign-up, if this option is available.
• Through Support: Contact Support below or via the chat in the app and let us know you'd like to cancel your sign-up.

Cancellation deadlines and cooling-off periods vary by market. For the conditions that apply to you, select your market in the bottom-right corner of this page.

What happens after cancellation?

Once your cancellation has been processed, you'll receive a confirmation by email.

If your energy contract hasn't started yet, the planned switch to Tibber will be cancelled.

My contract has already started

If your energy supply has already started, different cancellation or termination rules may apply.

You can check your contract status and start date in the Tibber app.

To find out how to end an active contract, select your market in the bottom-right corner of this page for the applicable conditions and instructions.

Moving to a new home?

If you're moving and want to end your energy contract at your current address, follow the moving process instead of cancelling your sign-up.

Check your local Tibber Support Center for instructions on moving and managing your energy contract.