Smartheating FAQ
Updated this week

FAQ❓

How low do you allow my home temperature to go, to save energy/money?
Only a maximum of 3 degrees, to compensate we can allow it to go one degree above your set point temperature as well. This is needed to give your heat source room not to run the entire time.

How do you know what state my heat source is running?
With most of our heating integrations, we get the information directly from the source, through the servers of that company (API). But in some other cases, we get this information from the device connected between us and the heat source, i.e. Sensibo. Sensibo does not have direct contact with your heat pump and the only way it can know what state your heat pump is in, is by reading the signals sent past it, the signals that's sent by the remote control of the heat pump. So, this might not always work 100%, depending on where it sits, but for the most part, it actually works pretty well.

My home is colder by a few degrees than what my heat pump and Tibber says, what’s wrong?
You might have your temperature sensor too close to your heat source or in a way that it is affected by other things, such as close to a warm lamp or fireplace, in direct sunlight, etc.

My heat source is heating even though you claim it is 22 degrees and the set point temperature is set to 20 degrees. What’s up?
Your heating source might be circulating air even though heating has been paused. Unless you have manually turned the fan off, of course, then it should not circulate the air.

If it is heating, it seems like your heat pump thinks it is colder in your home, then it actually is and therefore tries to heat up. Make sure your heat pump's sensors have been calibrated.

Why don’t you control fan speed, turning the heat pump on and off, etc?
Our algorithms have been created to work with as many heat sources as possible and as you might have guessed some heat sources can’t and should not be turned off, some don’t have fans, etc. This is why we only control the setpoint temperature. For instance, many air-to-air heat pumps will have their lifetime affected by turning them on and off all the time, which is worse for both the wallet and the environment.

Can I control my heating devices on a room level?

Currently only if you have Mill (read more in the Mill article, here) or Adax radiators. As for Adax you have to group your radiators into rooms in their native app upon setting them up, no matter if you have one or several physical radiators. In the Adax case, a thermostat bubble per room is displayed in the Tibber app.

So what exactly are the benefits of controlling your heating with Tibber?

First and foremost, it gives you the opportunity to control and follow the temperature in your home from wherever you are. A practical function that comes with equally practical and economical benefits. This gives you control to influence your own electricity bill.

Did you perhaps forget the heat in the cottage after the weekend? No problem, a push of a button and it's fixed! If you are going away for a few days, you can easily lower the temperature, and raise it again when you are on your way home. You quickly notice that with control comes insights about your own behavior. We can then more easily protect our planet by consuming energy in a more sustainable way. By strategically lowering the temperature when you are not at home, you can save lots of money and energy.

It can be difficult to keep track of the heating yourself and make sure that your own comfort temperature is reached until you get home. So why not hand over the responsibility to a digital electricity company that handles the ultimate optimization according to your own needs, automatically? Tibber makes sure to smartly control your heat so that you save money and reduce your consumption. Completely, without you having to lift a finger or in any way neglecting your comfort.

What happens if I adjust something on the air-to-air heat pump when smart heating is running?
Your change will go through and therefore be active on your heat pump. For some changes though, they'll be overwritten once we send a new command to your heat pump. We do this 1-4 hours per hour to make adjustments to changes in your home.

How does vacation mode work? Is it activated on all devices at the same time and what do I need to consider before activating it?

You activate vacation mode from the home screen in the Tibber app by pressing the button at the bottom of the screen and typing in departure time and arrival time. This means that we'll start lowering the temperature at the time you put in as departure time, and we'll keep the temperature low (8 degrees celsius at the lowest, depending on the lowest allowed setting on your device) while your away but we'll also start heating in time to make sure the temperature of your home is back up to the previously set comfort temperature before your arrival.
For this to work you need to have smart heating activated and running on all your heating devices for which you want to activate this mode, except for Sensibo, MelCloud and Netatmo, it will be activated for these even if you don't have smart heating running. For Nibe Uplink you need to do these changes manually from within their platform and for Ngenic we only activate their native functions.


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