FAQ❓

How low do you allow my home temperature to go, to save energy/money?
Only a maximum of 3 degrees, to compensate we can allow it to go one degree above your set point temperature as well. This is needed to give your heat source room not to run the entire time.

How do you know what state my heat source is in?
With most of our heating integrations we get the information directly from the source, through the servers of that company (API). But in some other cases, we get this information from the device connected between us and the heat source, i.e. Sensibo. Sensibo does not have direct contact with your heat pump and the only way it can know what state your heat pump is in, is by reading the signals sent past it by the remote control of the heat pump. So, this might not always work 100%, depending on where it sits, but for the most part, it does.

My home is colder by a few degrees than what my heat pump and Tibber says, what’s wrong?
You might have your temperature sensor too close to your heat source or in a way that it is affected by other things, such as close to a warm lamp or fireplace, in direct sunlight, etc.

My heat source is heating even though you claim it is 22 degrees and the set point temperature is set to 20 degrees. What’s up?
Are you sure it is heating? It will continue to circulate the air even though we have stopped heating. Unless you have manually turned the fan off, of course, then it should not circulate the air.

If it is heating, it seems like your heat pump thinks it is colder in your home, then it actually is and therefore tries to heat up. Make sure your heat pump's sensors have been calibrated.

Why don’t you control fan speed, turning the heat pump on and off, etc?
Our algorithms have been created to work with as many heat sources as possible and as you might have guessed some heat sources can’t and should not be turned off, some don’t have fans, etc. This is why we only control the setpoint temperature. For instance, many air-to-air heat pumps will lose their lifetime by turning them on and off all the time, which is worse for both the wallet and the environment.

So what exactly are the benefits of controlling the smart heating?

First and foremost, it gives you the opportunity to control and follow the temperature in your home no matter where you are. A practical function that comes with equally practical and economical benefits. This gives you control to influence your own electricity bill.

Did you perhaps forget the heat in the cottage after the weekend? No problem, a push of a button and it's fixed! If you are going away for a few days, you can easily lower the temperature, and raise it again when you are on your way home. You quickly notice that with control comes insights about your own behavior. We can then more easily protect our planet by consuming energy in a more sustainable way. By strategically lowering the temperature when you are not at home, you can save lots of money and energy.

It can be difficult to keep track of the heating yourself and make sure that your own comfort temperature is reached until you get home. So why not hand over the responsibility to a digital electricity company that handles the ultimate optimization according to your own needs? Tibber makes sure to smartly control your heat so that you save money and reduce your consumption. Completely without you having to lift a finger or in any way neglecting your comfort.


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