A power outage is handled by your grid operator — Tibber is your energy supplier and cannot restore or activate the physical connection.

What do I do during an outage?

First check your fuse box: a tripped fuse or circuit breaker is the most common cause. Is the whole street without power? Check your grid operator’s outage page.

Who is my grid operator?

That depends on your address and cannot be chosen. You find your grid operator in the Tibber app and on your invoice.

My contract has started, but I have no electricity

Only your grid operator can activate the connection or the meter. Contact them directly.