Not happy with your Tibber Store purchase, or received a faulty product? You can request a return or get help with a warranty claim.
How do I return a product?
You can request a return within 14 days of receiving your order. Once you've registered your return, you have another 14 days to send the product back.
To register a return:
- Open the Tibber app or visit the Tibber Store.
- Go to your orders and select the product you want to return.
- Start the return process.
- Follow the instructions sent to you by email.
Ordered as a guest? Use the return form in the Tibber Store and enter your email address and order number.
Please return the product complete and in good condition, as far as reasonably possible.
When will I receive my refund?
Once your return has been received and processed by the warehouse, your refund will be issued to the original payment method.
Refunds generally take 2–4 weeks to process.
Depending on your market, a return shipping fee may be deducted from your refund.
If the product is faulty or the return is due to a mistake by Tibber, you won't be charged for return shipping.
If you paid using Tibber Bonus or Store credit, the corresponding credit will be restored to your account.
My product is faulty
If your product isn't working as expected, contact Support below or via the chat in the app.
Please include:
- Your order number.
- A description of the problem.
- Photos or a video showing the issue, if possible.
This helps us investigate the problem and determine the next steps.
Important: For faulty products, contact Support before starting a standard return. Warranty claims may follow a different process.
How does the warranty work?
Products purchased from the Tibber Store are covered by applicable consumer protection laws.
This means you can expect a product to work as reasonably intended.
Some products may also include an additional manufacturer's warranty.
The applicable warranty conditions depend on the product and your market.
My product arrived damaged
If your order arrives damaged, contact Support below or via the chat in the app as soon as possible.
Include photos of both the packaging and the damaged product, if possible. This helps us resolve the issue more quickly.
Return and warranty conditions in your country
Return shipping fees, refund procedures and warranty rights may vary by market.
For the conditions that apply to your country, select your market in the bottom-right corner of this page to visit your local Tibber Support Center.