You can manage your personal information, payment details and account settings directly in the Tibber app.

What can I change in the app?

Depending on your market, you can:

• Update your email address and phone number.
• Manage your payment details.
• Change your notification preferences.
• Update your password and app language.
• Manage other personal and account settings.

Some changes may require additional verification to keep your account secure.

Changing your email address or phone number

1. Open the Tibber app.
2. Go to You → Profile or Account settings.
3. Update your email address or phone number.

If you no longer have access to your registered email address or phone number, contact Support below or via the chat in the app. We'll help you regain access to your account.

Changing your payment method

Go to You → Payment method or your account's payment settings to add or update your payment details.

Available payment methods and settings depend on your market.

Managing notifications

Go to You → Notifications to choose which push notifications and emails you'd like to receive.

You can also manage notification permissions in your phone's settings.

Changing the name on your contract

Changing your personal details isn't the same as changing the contract holder.

If you've legally changed your name, for example after getting married, contact Support below or via the chat in the app. We may ask for documentation confirming the change.

If you want to transfer your contract to another person, they'll need to sign up for a new contract.

Deleting your Tibber account

You may be able to delete your account directly in the app through You → Profile → Delete account.

Before deleting your account, make sure:

• All active energy contracts have ended.
• Any outstanding invoices have been paid.
• There are no active orders.
• Connected Power-ups and devices have been disconnected.

If you can't delete your account in the app, contact Support below or via the chat in the app.

Important: Account deletion is permanent. You may lose access to your historical energy consumption and account information.

Where can I find my customer number?

Tibber uses your registered email address to identify your account, so you don't need a separate customer number when contacting us.

You can find your registered email address in the Tibber app under You → Profile, or in the confirmation email you received when creating your account.

I can't change my account details

If you're having trouble updating your information:

1. Make sure you're using the latest version of the Tibber app.
2. Check whether the change requires additional verification.
3. Try again.

Still having trouble? Contact Support below or via the chat in the app.

For account settings and procedures specific to your country, select your market in the bottom-right corner of this page to visit your local Tibber Support Center.