There can be many different reasons why your Pulse might not work as it should. The good news? You can often solve the problem yourself by checking the LED light and trying a few simple troubleshooting steps.

Start by checking the LED light on your Pulse.

These details help you figure out what’s going on, and what to do next.
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If your Pulse has no light at all, there are a few possible reasons. Here’s how you can check and fix it:

If Pulse was frozen, it should light up quite quickly (you’ll see white pulses). However, it might still take 5–40 minutes before it starts sending data again, depending on your type of meter and Pulse version.

(Note: This applies only to Pulse HAN, not Pulse KM.)

During pairing, Pulse needs more power than your energy meter can provide. Always connect Pulse to a USB power supply when pairing.

(Note: This applies only to Pulse HAN, not Pulse KM.)

If you have an Aidon meter, the HAN port might not be activated. Without this, your Pulse won’t receive power.

If you’ve tried all these steps and your Pulse still has no light, please reach out to us in the chat. Let us know:
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What steps you’ve already tried
If Pulse is connected to a USB power supply

The light on your Pulse shows what’s going on with the device right now.

Below, you’ll find the different lights and what they mean if something isn’t working as it should. The timing of the light pulses might vary a little, but it should look roughly as described.

Static green light:

Pulse has not been connected to our app yet, but it is ready for pairing. In our app, go to Power-ups and choose Pulse. Tap Connect and follow the on-screen instructions.

​Blinking green light:

Pulse will blink green when you try to or have connected your phone to the temporary network created by the Pulse. Continue setting up the Pulse in the app.

​Blinking strong blue light:

Pulse has received settings from the app and is now trying to connect to the internet and our servers.

​Blinking yellow light:

Pulse is automatically updating itself to the latest available firmware when it's being connected in our app. With Aidon and Kaifa/Nuri meters this will automatically happen whenever a new firmware is released. With Kamstrup meters Pulse needs to be connected to an USB power supply to install updates.

Static weak blue light:

Pulse is set up. You should now be able to see your consumption in real time in our app.

Blinking white-red-nothing:

Pulse is connected to your energy meter, but is not set up correctly in the app. Connect Pulse to a USB power-supply, and the light will change to static green. Go into the app > Power-ups, and search for the Tibber Pulse. Click on Connect and follow the on-screen instructions.

​Static red light:

Pulse can't connect to your WiFi-network. This might be caused by an error in your router. Try to restart your router by disconnecting the power supply for 30 seconds and then reconnect it again.

Blinking red light:

Pulse is not able to contact our servers. This might be caused by an aggressive firewall or an error on your router and/or modem. Try to restart the router and/or modem by disconnecting the power supply for 30 seconds and then reconnect it.

If you are having trouble connecting Pulse, try the following:

If you turned something off when you were connecting your Pulse, you can easily connect it again when you're done 👍

If you encounter other light combinations than the once we have mentioned, or have any problems with our product, please contact us, preferably in the app or via email to hello@tibber.com. If you are having any problems during pairing, first try again. We are happy to help! 😄